FAQ2019-05-27T02:22:22+00:00

FAQs

Do you have any questions about the process?Are you thinking about working with us? Are you experiencing any issues? Take a look at our FAQs for your answers or, send us an email to info@motionx.com.au

I want to cancel my subscription2020-09-10T09:57:52+00:00

Simply go to your settings, press your name, go to ‘my subscriptions’, and cancel.

 

Does it work with structure scanner2020-09-10T09:51:07+00:00

Yes it works with mark 1 and mark 2

It takes a long time to load and export2020-09-10T09:49:18+00:00

It will take a while to pack everything into a zip file. The 3D models, images and videos are all large files and so take a while to pack.

It keeps crashing2020-09-10T09:47:38+00:00

The apple scanner uses a high amount of RAM. This may cause it to crash. To resolve this close other app that are open.

My scan using the apple scanner is not very clear2020-09-10T09:47:11+00:00

Try moving closer and going slower. You will see the surfaces smooth out and become more accurate

WHICH COVERS DO YOU USE?2019-05-21T11:07:40+00:00
WHICH MATERIALS DO YOU USE?2019-05-21T11:08:05+00:00
WHICH COUNTRIES DO YOU DELIVER TO?2019-05-21T11:06:03+00:00
HOW CAN I CHECK ON THE STATUS OF THE ORDER?2019-05-21T10:59:36+00:00
I WOULD LIKE TO RETURN THE ORTHOTICS2019-05-21T10:37:15+00:00
I WOULD LIKE TO CANCEL THE PRESCRIPTION2019-05-21T10:35:18+00:00
WHERE CAN I GET A FLATBED SCANNER?2019-05-21T10:48:18+00:00

There is three options:
-Purchase $4,999.99
-Lease to buy – $416 per month for 12 months. $1 to buy out.
-Rental – $300 per month the first 6months and $200 per month for 12 months,

DO YOU OFFER AN EXPRESS SERVICE?2019-05-21T09:55:48+00:00

Yes. You can request your orthotics to be made ASAP. These are guaranteed to be designed, milled, covered and dispatched within 48hrs of receiving the completed prescription and casts/scans. A surcharge applies to this service.

HOW LONG DO YOU KEEP THE ORTHOTIC DESIGN FOR?2019-05-21T10:55:42+00:00

Your orthotic design is digitally stored indefinitely, allowing easy ordering of repeat pairs or modification of design parameters.

HOW DO I SEND DIGITAL SCANS?2019-05-21T09:57:14+00:00
  • Web based upload and prescription system; or
  • Send via email
HOW DO I RECEIVE MY ORTHOTICS?2019-05-21T09:57:45+00:00

Your orthotics will be delivered by courier with online tracking. We will also email you on dispatch.

HOW DO I SEND MY PLASTER CAST OR FOAM IMPRESSIONS?2019-05-21T09:58:31+00:00

A prepaid courier will collect your casts from your practice. This is complimentary when you send 2 or more pairs at a time.

HOW DO I SUBMIT MY PRESCRIPTION?2019-05-15T14:21:16+00:00

 

  • Send a hard copy with your casts/foam impressions; or
  • Email together with your scans; or
  • Complete web based prescription form and upload system

 

HOW DO I COMPLETE/UNDERSTAND YOUR PRESCRIPTION FORM?2019-05-15T14:20:12+00:00

We supply a comprehensive prescription manual that goes through the prescription form step by step with variable explanations and pictures. There are also video resources here.

HOW MUCH ARE THE ORTHOTICS?2019-05-15T14:18:50+00:00

Please email or call for our current pricelist.

WHAT SCAN FORMATS DO YOU ACCEPT?2019-05-21T09:59:42+00:00

Please send us a test scan from your current scanner as many file formats are supported by our software package. (eg. STL)

WHAT IS YOUR TURN AROUND TIME?2019-05-21T11:03:55+00:00

Your orthotics will be dispatched within 5 working days of receipt of your fully completed prescription and foot impressions/scans.

DO YOU ACCEPT PLASTER CASTS? OR JUST SCANS?