Do you have any questions about the process?Are you thinking about working with us? Are you experiencing any issues? Take a look at our FAQs for your answers or, send us an email to email@example.com
Simply go to your settings, press your name, go to ‘my subscriptions’, and cancel.
Yes it works with mark 1 and mark 2
It will take a while to pack everything into a zip file. The 3D models, images and videos are all large files and so take a while to pack.
The apple scanner uses a high amount of RAM. This may cause it to crash. To resolve this close other app that are open.
Try moving closer and going slower. You will see the surfaces smooth out and become more accurate
There is three options:
-Lease to buy – $416 per month for 12 months. $1 to buy out.
-Rental – $300 per month the first 6months and $200 per month for 12 months,
Yes. You can request your orthotics to be made ASAP. These are guaranteed to be designed, milled, covered and dispatched within 48hrs of receiving the completed prescription and casts/scans. A surcharge applies to this service.
Your orthotic design is digitally stored indefinitely, allowing easy ordering of repeat pairs or modification of design parameters.
- Web based upload and prescription system; or
- Send via email
Your orthotics will be delivered by courier with online tracking. We will also email you on dispatch.
A prepaid courier will collect your casts from your practice. This is complimentary when you send 2 or more pairs at a time.
- Send a hard copy with your casts/foam impressions; or
- Email together with your scans; or
- Complete web based prescription form and upload system
We supply a comprehensive prescription manual that goes through the prescription form step by step with variable explanations and pictures. There are also video resources here.
Please email or call for our current pricelist.
Please send us a test scan from your current scanner as many file formats are supported by our software package. (eg. STL)
Your orthotics will be dispatched within 5 working days of receipt of your fully completed prescription and foot impressions/scans.